Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@nuvqamall.us. Please note that returns will need to be sent to the following address:

1923 Country Apple Ct, Fountain Inn, SC 29644, United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@nuvqamall.us.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

We also do not accept returns on hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification.

As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

Once we receive your returned item, we will inspect it to ensure that it meets our return requirements. Return inspections are generally completed within 3–5 business days of receiving the returned package.

We will notify you once we’ve completed the inspection and let you know whether your refund has been approved or not.

If your return is approved, your refund will be automatically issued to your original payment method within 10 business days after the return has been approved.

Please remember that your bank or credit card company may require additional time to process and post the refund to your account. Processing times can vary depending on your financial institution.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@nuvqamall.us.

Return & Refund Timeline

• Return request: Within 30 days of receiving your order
• Return inspection: 3–5 business days after we receive your return
• Refund processing: Within 10 business days after approval
• Bank/payment provider processing: Additional time may be required by your bank or payment provider